Defective products are covered by Ofiyaa’s one-year limited warranty policy.
To return Ofiyaa Tri(triple)-Screen under the warranty policy, read and understand the Limited Warranty Policy at www.ofiyaa.net.A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email firstname.lastname@example.org call +86 156-2578-0306, and provide the following information:
- Reason for Return
- Date of Purchase
- Place of Purchase
- Unit Serial Number
Upon receipt of the RA number, send product to: Ofiyaa Warehouse
Attention: Warranty Returns Department
- RA #[RA number]
- Contact person: Mr. Hardy
- Tel: +86 156-2578-0306
- Address: Room 901, Building 21, Zhonghaixin Innovation Industry City, No. 11, Ganli 2nd Road, Gankeng Community, Jihua Street, Longgang District, Shenzhen city, Guangdong Province, China.
- You have up to 30 days from Ofiyaa issuing your RA number to return your product to our facility. Products received after the 30 day period may be returned to you.
The RA number must be clearly marked on the outside of the package.
A copy of the credit card receipt, and Ofiyaa invoice if applicable, must be placed inside the return package so that it is easily visible.
Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.
Products received that do not meet the above return criteria may be returned to you via ground shipment.
You are responsible for shipping costs for returning the product to Ofiyaa’s warehouse. Product should be shipped so that it can be tracked and/or insured; Ofiyaa is not responsible for products lost or damaged during return shipment.