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REFUND POLICY

REFUND POLICY

Thanks for shopping our Tri(triple)-Screen at www.ofiyaa.net operated by Ofiyaa.

If you are not entirely satisfied with your purchase, we are here to help.

Returns

Refund requests must be made if your order has not begun to been processed. The item(s) can be returned within 30 days, please contact Ofiyaa Customer Service to determine the best course of action. Ofiyaa will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under Ofiyaa’s, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. A copy of the Ofiyaa credit card or Paypal purchase receipt and a copy of the original Ofiyaa invoice may be requested prior to Ofiyaa Customer Service issuing a Return Authorization.

The unit must be in like-new condition and returned in original packaging with all original accessories, literature, and other components. Ofiyaa reserves the right to reject any refund request if the product is received damaged or if any accessories, literature, or other original components are missing.

A Return Authorization (RA) Number must be obtained prior to returning the product to request an RA number, please email info@ofiyaa.netor call +86 156-2578-0306, and provide the following information:

  • Name
  • Address
  • Phone
  • Reason for Refund
  • Date of Purchase
  • Unit Serial Number

Upon written receipt of the RA number, send the product to Ofiyaa

Attention: Non-Warranty Returns Department

  • RA #[RA number]
  • Contact person: Mr. Hardy
  • Tel: +86 156-2578-0306
  • E:mail:info@ofiyaa.net
  • Address: Room 901, Building 21, Zhonghaixin Innovation Industry City, No. 11, Ganli 2nd Road, Gankeng Community, Jihua Street, Longgang District, Shenzhen City, Guangdong Province, China.

Please mark the RA number on the outside of the package. A copy of the Ofiyaa credit card purchase receipt, and a copy of the original

Ofiyaa invoice should be placed inside the return package so that it is easily visible.

Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

Products received that do not meet the above return criteria may be returned to the customer via DHL.

You are responsible for shipping costs for returning the product to Ofiyaa. The product should be shipped so that it can be tracked and/or insured; Ofiyaa is not responsible for products lost or damaged during return shipment.

Returns may be subjected to a $5 restocking fee. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to the above criteria. Please remember it can take some time for your bank or credit card company to process and post the refund.